Frequently Asked Questions

    Will my facility be supervised to ensure that the service I am receiving is done right and with the highest quality?
    Yes! One of our TTQS Supervisors will inspect your facility on a regular basis (even daily in some cases) to ensure that the job gets done perfectly. Potential issues, if any, will be identified and rectified immediately.
    Are the products used to complete a job effective and do they cause any damage to my surfaces?
    The products are the best in the market for their respective uses. All of our technicians and cleaners are trained on how to use each product properly to ensure that they work they way that is intended and they will not cause any harm to your surfaces.
    Are the products used environmentally friendly?
    Yes! We carry an entire line of environmentally-friendly “green” products, from floor detergents to glass cleaners. They will be used in your facility immediately upon request.
    Do you supply everything required?
    Yes, we will supply all of the labour, equipment and materials necessary to carry out the task.
    Can you unlock/lock and alarm the building?
    As both Janitorial and Specialty Cleaning Services normally takes place outside of normal business hours, we provide all clients with the convenience of unlocking/locking and alarming their buildings. All of our employees are trustworthy and reputable and will ensure your facility is secure upon leaving.
    Can we contact you outside office hours in case of an emergency?
    If you need help you with any emergency, you can call 647-525-1147. We are available 24 hours a day, 365 days a year.
    Do I have to sign a long term contract?
    No, you sign nothing at all! Both parties work off of a written proposal that details the services to be provided and their cost. You can change or even cancel your janitorial and floor/carpet maintenance service with a phone call – we just ask that you provide a notice 30 days in advance if possible, with the reason for cancellation and some time allocated to rectify the issue if it has to do with the quality of our services.
    How do I get started?
    Simply click on the “Request Free Estimate” button or call (905) 456-1147 and we will be happy to assist you and get you on your way to a Top Quality clean!
    Are your cleaners and technicians bonded and insured?
    Our janitorial services are performed by bonded and insured custodial maintenance professionals with a wealth of practical experience. There is virtually no end to the commercial cleaning services we perform, and as a company offering green cleaning solutions we can perform all building and office cleaning jobs in a safe and responsible way.
    How does your pricing compare with your competitors?
    We are committed to providing the highest quality cleaning and specialty services at top value. With our high retention rate, consistent quality cleaning, commitment to ongoing training, quality assurance procedures, and strong emphasis on communication and accountability, you’ll find that we provide the most value for your dollar!