Frequently Asked Questions

    What method do you use for cleaning carpets?
    The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning.  This method removes the toughest, deepest dirt safely and gently.  Hot, soft water and a specially formulated cleaning solution are injected deep within the carpet fibers.  Then, a powerful suction extracts deep-down dirt, allergens, cleaning solution and 95% of the moisture.  It’s the cleaning method most recommended by carpet manufacturers.
    Do you move furniture?
    Yes! All of our technicians are professionally trained to move your furniture. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. We do suggest you remove items off of your furniture like electronics, plants, lamps and knick-knacks. We will move most furniture that can be safely moved.
    How long will it take for my carpet to dry?
    Dry time is affected by humidity, temperature and air flow to the area. It can take anywhere between 6-24 hours for the carpet to completely dry, depending on the aforementioned variables. We will use fans to accelerate the process.
    Do you guarantee removal of all spots or stains in the carpet?
    While we use the best practices and experts, we cannot guarantee that we will remove all spots or stains. There are substances that can permanently discolor the carpet fibers and the age of your carpet can also play a factor in this. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the spots.
    Does someone have to be present while my carpet is being cleaned?
    No – It is not necessary for you to be present while your carpet is being cleaned. Our carpet cleaning technicians are professionals, fully-trained, reliable and insured and will safely unlock/lock and alarm your building if necessary.